The State Library of Victoria engaged Meld Studios to redesign the Library’s services. Over a twelve week period an integrated, participatory design team sought to understand current state service delivery; identify opportunities for service improvement and innovation; generated, prototyped and tested concepts; and laid out a future vision for service delivery covering everything from the iconic front lawn to offsite storage 100km away in Ballarat.The new service designs set the organisation up for a digital future; changes in public attitudes towards cultural institutions; the changing role of State Libraries; and address funding gaps between public expectations and current funding levels.