The goal of this re-design was to optimize the entire end-to-end endoscopy experience from the moment a patient is scheduled to their follow-up call post-procedure. A seamless workflow, patient flow, and service delivery strategy was co-designed with staff and supported by a spatial environment design. Intelligent zoning of procedure and scope cleaning rooms improves safety and staff performance while reducing travel distances. Dedicated prep bays with tunable ambient light canopies enhance patient privacy and comfort and help create a unique experience for patients.