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Optus Small Business Contact Centre Transformation
The SoHo Micro contact centre sought to improve customer experience, enabling better service continuity, shortening wait times, improving resolution timeframes, minimising transfers and reducing reliance on complex Interactive Voice Response (IVR) systems. Leaders recognised the opportunity for something new and sought to redesign their operating model with a customer-first lens.
发布于2020-11-24
设计公司
Optus - Small Office and Home Office (SoHo) Micro
设计师
Deloitte Digital
设计奖项

澳大利亚国际设计奖

AWARD WINNER/获奖者

2020 年

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